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Lunarpages Web Hosting
Lunarpages is one of the oldest web hosts in existence.

Starting from humble beginnings in a garage in California (isn’t that how this story always goes?!) in 1998, to growing a customer base of over 150,000 people, including clients such as Microsoft, BlackBerry, Cisco, Sony, Caesar’s Entertainment, and more.

They were founded by Maximillian Andersen and Ron Riddle, a Harley Davidson-riding former brick mason (yes, you read that right).

Today, Lunarpages has data centers in California, Arizona and Nevada.

A quick glance at that illustrious client list gives you the impression they know what they’re doing. So, do they?

To find out, we set up a basic WordPress website on the Lunarpages ‘Starter Web Hosting Plan’ in June 2015. Since then, we’ve been analyzing performance like uptime & speed (click “History” to see the data for yourself).

Here’s what we found.



PROS (+) of using LunarPages Hosting

Lunarpages has a few great things going for it. Speed, for one. Nightly backups too. Here’s a snapshot.



#1 30.6% Faster Page Loads than Competition

Lunarpages came out of the gate with average page loading times of 590ms, about 30.6% faster than the average 850ms we’ve seen.

That’s important, because speed also had a huge bearing on other factors like where you rank in search engines and the number of people converting on your site (in addition to the obvious user experience).

Your site is almost finished.

You just need that one extra plugin to power that special functionality you’re lacking.

Problem is, it doesn’t play well with others. The minute you hit ‘install’, the screen goes white. And… nothing.

This is an all-too-familiar occurrence for most site owners, as different third-party tools (like plugins) don’t play well together.

The good news, is that Lunarpages will run automated nightly backups of your server. Their Premium Restore Service will also restore files for you — on a priority basis — and at no cost.



#3 No Pricing Games on ‘Starter’ Plan

Many web hosts will play this game of offering a low monthly rate on their website, only to reveal the real terms of that pricing in the final checkout process.

Often, you’ll have to purchase three years, upfront all at once if you’d like to lock that low pricing in. And many times, upon plan renewal, your pricing will jump back up to the ‘normal’ rate (which can sometimes be 2x the price!).

While Lunarpages doesn’t offer a true month-to-month plan (which is kinda a bummer), their Starter ‘monthly’ pricing is the same for 12 months as it is for 24 months.



#4 Free Domain Name & Site Migration

Some of Lunarpages’ plans come with a free domain name registration (that needs to be redeemed within 30 days of signup). Please note that like other hosts, this only covers the first year of the domain name (and any renewals will come out of your pocket).

And if your existing website is currently being hosted somewhere else, Lunarpages will help you transfer it to their servers for free.



#5 30-Day Money Back Guarantee

Lunarpages’ plans are also backed by a standard 30-day money back guarantee.



CONS (-) of using LunarPages Hosting

Lunarpages provided great page loading times. They also threw in a few helpful features.

Unfortunately, though, there are some grievances we can’t overlook. Here are the grim details.



#1 Uptime is Below Average

After first signing up, Lunarpages delivered respectable uptime stats. However in the last few months especially, that performance has slipped to below average (clocking in at only 99.89% instead of the industry average 99.99%).

Sure, speed is important. But only if the website is UP and available for visitors in the first place!



#2 Slow, Limited Support Options

Almost every other host we’ve reviewed provides a HUGE variety of ways to get in touch with them for fast customer support.

Almost every single one offers live chat for instance, so you can reach out and get in touch ASAP if there’s a problem.

After all, responding to issues quickly and efficiently to keep your site up-and-running is an integral part of what you’re paying them for.

Lunarpages has live chat… but it’s only available for sales – not customer support. The only way we could reach out to them was through their archaic ticketing system.

Their ticketing responses were great, but it took 12 hours to hear back from them!

That’s a LONG time on the internet, and if a website was down and not making money during that entire 12-hour window, it could have serious ramifications for many businesses.
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